Stripe Connect

Stripe Connect Policy

Last updated: 2026

BLDTRU uses Stripe Connect to securely process payments and route earnings to makers. This policy explains how Stripe Connect is used, what information is shared, and what makers must understand when activating or disconnecting a Stripe account.

1. Purpose of Stripe Connect

Stripe Connect enables BLDTRU to:

Verify maker identities and business information.
Route payments securely to maker bank accounts.
Handle tax reporting requirements (where required).
Support refunds, disputes, and payment adjustments.

Activating Stripe Connect is required to sell on BLDTRU.

2. Account Requirements

Makers must complete Stripe’s onboarding process, which may include:

Identity verification.
Business or personal information.
A valid bank account or payout method.
Tax information when required by law.

Stripe may request additional documentation at any time. Makers must provide accurate and up-to-date information.

3. What Information Is Shared With Stripe

When a maker connects or manages a Stripe account, Stripe may receive:

Name, email, and contact information.
Business details.
Financial and tax information.
Identity verification documents.
Transaction data necessary for payments.

Stripe handles all sensitive financial information. BLDTRU does not store bank account or full credit card numbers.

4. Fees & Payment Structure

Marketplace payment processing is handled through Stripe. Fees may include:

BLDTRU covers standard Stripe processing from collected marketplace fees.
Maker percentage and operating fees, shown in payment settings and on the fees page.
Optional Stripe services, bank charges, or costs associated with disputes may be separate.

Fees are automatically deducted before payouts are issued.

5. Payouts

Earnings from completed orders are paid out directly to makers through Stripe, using Stripe’s payout schedule. Payout timing depends on:

The maker’s country.
Stripe’s internal risk policies.
The maker’s successful identity verification.

BLDTRU does not control payout timing or schedules.

6. Refunds & Disputes

Refunds, chargebacks, or disputes initiated by buyers are processed directly through Stripe and follow Stripe’s terms.

If a dispute is lost, the maker may be responsible for the transaction amount and any associated fees.
BLDTRU may intervene to mediate disputes when appropriate.

7. Disconnecting Your Stripe Account

Use payment settings to update verification information and open Stripe account management. To close a shop or payment account, contact BLDTRU support.

Outstanding orders, refunds, disputes, and Stripe balances must be reviewed before closure. A closure request does not cancel existing orders or the maker’s responsibility to fulfil them. Financial links and records are retained for reconciliation and applicable recordkeeping requirements.

8. Account Holds & Compliance Reviews

Stripe may place holds on funds or restrict payout access if required for:

Fraud prevention.
Dispute or chargeback volume.
Compliance with legal obligations.
Unusual transaction activity.

These policies are determined by Stripe and not controlled by BLDTRU.

9. Maker Responsibilities

To remain in good standing, makers agree to:

Provide accurate identity and business information.
Maintain a valid payment method for payouts.
Comply with Stripe’s Terms of Service.
Not engage in fraud, misrepresentation, or prohibited items sales.

Contact Us

For questions about Stripe Connect or payment management, contact our legal team through the Legal Contact page.